Support
Contact Support
Already have a system? Tell us what is happening and we will take it from there.
Call, or send a request
Call when something is active: no water, a leak, an alarm on the unit, or anything that needs a same-day answer. A phone conversation is the fastest way to work through a live problem.
Send a support request when the matter is not urgent: a scheduled filter change, a documentation request, a warranty question, or something you would rather explain in writing. We respond to written requests in the order they arrive.
What speeds up a response
- The system model or serial number, usually on a label on the unit
- The approximate installation date and who installed it
- A clear description of what changed and when
- A photo of the unit, label, or anything unusual, if you can take one
- Your address or property, so we know what water source and setup applies
- The best number or email to reach you back on
Not sure which system you have?
Send us a photo of the unit and we will identify it, or book a consultation and we will match your property to the right configuration.
- Need filters, not a service visit
- Request replacement filters
- New system, first-time setup
- Book a consultation
- General questions before contacting us
- Read the FAQs
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